Course Description

Based on one of our most popular onsite trainings, this video-based module clearly explains the importance of interpersonal skills to workforce development success. While the specific skills covered apply equally across programs, Welfare Transition Program case examples are used to provide tips for putting skills into practice and to demonstrate real-world effectiveness. 

Case Managers must strike the perfect balance between keeping cases in compliance and effectively engaging participants. The interpersonal skills covered in this course help both new and existing Case Managers learn to strike that balance by building strong relationships with each individual participant—relationships that will drive your success. 

Specifically, this course covers the importance of developing rapport, active listening, and motivating, supporting and empowering participants—and illustrates exactly how these interpersonal skills enable successful Case Managers to create effective IRPs that guide participants through the complexities of the WTP system and on to self-sufficiency. NOTE: Access to course ends 90-days after course registration. 


Instructor

Certified Public Accountants

Taylor Hall Miller Parker PA

Taylor Hall Miller Parker PA has 29 years of experience in public accounting for clients throughout Florida. Since the inception of the Firm in 1993, the Consulting Division has provided programmatic and fiscal monitoring, continuous improvement and technical assistance services to numerous Workforce Development Boards.

Course Curriculum

  • 1

    Chapter 1: Introduction

    • Introduction: The Case Manager's Super-Power
  • 2

    Chapter 2: Building Relationships Using Interpersonal Skills

    • Building Relationships Using Interpersonal Sklls
  • 3

    Chapter 3: They Key to Connecting

    • The Key to Connecting: Preparation
  • 4

    Chapter 4: Developing Rapport

    • Developing Rapport: First Impressions, Interviewing, and Conveying Empathy and Confidentiality
  • 5

    Chapter 5: Active Listening

    • Active Listening: Trampoline vs. Sponge
  • 6

    Chapter 6: Motivating, Supporting and Empowering

    • Motivating, Supporting and Empowering
  • 7

    Chapter 7: Creating Effective IRPs

    • Creating Effective IRPs